Delivery in England and Wales:
Delivery charges start at £15 per case within London, outside of this area additional charges may occur. For deliveries outside mainland England and Wales, please telephone us on 01962 761 215 for a quotation. Please note that additional delivery charges may apply to deliveries to Scotland, the Highlands and Islands. Please ask for a quotation when placing your order.
We are unable to guarantee a specific delivery time. Our specialist carriers can only deliver when a signature for receipt is obtainable. If a customer gives a specific instruction to leave the wine without a signature being obtained or to leave the wine at an alternative address or location, we cannot accept responsibility for any consequential loss or damage.
Whilst we endeavour to deliver as soon as possible, late deliveries may happen for reasons outside of our control. A late delivery does not constitute a breach of contract by us and no claim can be made by, or on behalf of, the buyer, whatever the cause. We cannot be held responsible if a delivery is not possible due to an incorrect address.
Claims for breakages will only be considered if notice of the claim is given to us within 24 hours of receipt of the consignment. Breakages must be retained with the packaging for examination by the carrier. Should a consignment not be received within ten days of order, we must be informed immediately on 01962 761 215.
Due to the nature of Fine Wines and wines purchased in bond, delivery may be slightly longer than usual as they must be transferred from a bonded warehouse. Delivery information on these wines will therefore be made on a case-by-case basis.
These may be charged. Any charge may possibly be refunded upon receipt of an order for the wines supplied.
Events Outside Our Control:
We are not liable or responsible for any failure to perform, or the delay in performance of, any of our obligations in these Terms and Conditions caused by Events Outside Our Control. An Event Outside Our Control includes, but is not limited to; industrial action, lock-outs, strikes, civil unrest or rioting, foreign or domestic invasion, terrorist action (or threat of), war (whether officially declared or not), military preparations for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster, or failure of network or telecommunications. As we import goods from EU and non-EU countries, these also include circumstances that occur outside of the UK that demonstrably affect our ability to fulfill any of our obligations in these terms.
In the unlikely circumstance that one of these events presents itself, we will contact you as soon as possible. Our obligations, including those of delivery, are suspended until such events have concluded.